1	Quality Assurance and E-learning Presented by Dr. Kathryn Barker President, FuturEd Inc. …helping change learning systems in the future for the future
2	Terminology E-learning Quality Assurance
3	E-learning Computer and Internet Etc.
4	Quality Standards Acceptability Excellence Perspective Consumer Provider
5	Assurance Methods Return on Investment analysis Quality Audit
6	Return on Investment Costs Tangible (e.g.) Needs analysis Curriculum Design Production Intangible (?) Time HR Risk Benefits Tangible (e.g.) Time savings Personnel retention Productivity Sales Safety Intangible (attitude) Flexibility Motivation
7	ROI Analysis Translate costs and benefits to monetary value One time only Per person/time Per offering Benefits over costs times 100 = ROI (%) Consumer’s Guide to Return on Training Investment at www.FuturEd.com
8	Quality Audit Entire system Outcomes and outputs Processes and practices Inputs and resources Standards-based
9	E-learning Quality Guidelines Characteristics Comprehensive Consumer-oriented Consensus-based Recommended Futuristic Canadian Adaptable Flexible Producers use for: Planning Evaluation Quality audit by FuturEd
10	Quality Outcomes Content skills and knowledge Learning skills Recognized credits or credentials ROI
11	Quality Processes Student management Learning management Use of technologies Communications
12	Quality Inputs Learning outcomes Curriculum Materials Information Technical design Technologies Learning resources Personnel Learning package Course package Evaluation Plans and budget
13	Consumer’s Guide to e-Learning Questions to ask “move over MacLean’s” System of elimination At www.FuturEd.com in April
14	Process.. (15 areas) Suppliers of all e-learning products and services should tell you, IN WRITING: Ponder these questions. If your answer is NO to any category of question, consider moving on to another e-learning option.
15	Will tell you… Ask this… Exactly what you are expected to learn – the “intended learning outcomes” – and entry level knowledge or skills necessary for your success Is this what I want or need to learn? Do I have the entry requirements so that I stand a reasonable chance at success?
16	Will tell you… Ask this… What you get when you finish and who it is recognized or awarded by – e.g., a college credit, completion certificate or professional designation Can I do anything with this course? Will it be recognized by an education institution or by an employer? Is it a good investment of my time and money?
17	Will tell you… Ask this… Who will be teaching and assessing you – if actual people are involved (e.g., sometimes the instruction is imbedded in text and exams are computer-marked) Is the instructor / assessor qualified and credible? How important is it that I have a person to communicate with?
18	Questions Did you “hear” anything that you didn’t already know? Do you plan to check out the entire set of quality guidelines? How can FuturEd and OSTD help you in the future?
19	"FuturEd Inc." FuturEd Inc. 101 - 1001 West Broadway, pod 190 Vancouver, BC V6H 4E4 phone: 250-539-2139 e-mail: kbarker@FuturEd.com website: www.FuturEd.com